RAPIDÉ Privacy Policy

At RAPIDÉ (Rapid Wellness and Lifestyle), protecting privacy is a priority. This Privacy Policy explains how personal data is collected, used, disclosed, and protected in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA), as recently updated. By using our website, booking services, or otherwise engaging with RAPIDÉ, consent is granted to these practices.

1. Personal Data We Collect

We may collect and process personal data, including:

• Basic identifiers: Name, NRIC/FIN (as legally required), email, phone, date of birth, billing and address details.
• Health & wellness data: Voluntary details to personalise recovery, therapy, or wellness programs.
• Membership & service data: Appointment and attendance records, preferences, purchase history.
• Financial data: Payment details processed via secure third parties (cards are not stored).
• Digital data: IP address, cookies, device/browser details, and site usage data.
• Children’s data: Data from those under 18 is only collected with verified parental/guardian consent, in line with PDPC guidelines for children aged 13–17.

2. Purpose of Collection, Use & Disclosure

Personal data is collected, used, and disclosed for:

• Delivering, managing, and personalising services.
• Processing bookings, payments, and memberships.
• Communicating updates, promotions, or events (with opt-in consent).
• Conducting research, analytics, and service improvement, including through secure, responsible use of AI tools or automation if applied.
• Meeting legal, regulatory, and audit obligations.
• Facilitating allied health partnerships (with separate consent).
• If RAPIDÉ adopts AI-based tools, appropriate notifications and explanations will be communicated before personal data is used for AI decision-making, as required by law.

3. Disclosure of Personal Data

RAPIDÉ does not sell personal data. Disclosure is limited to:

• Service providers (IT, payment, marketing, analytics) strictly on a need-to-know basis.
• Healthcare/wellness partners (with explicit authorisation).
• Regulatory authorities if legally mandated.
• Data may be transferred or accessed outside Singapore only where comparable protection is ensured or as allowed by the PDPA.

4. Cookies & Tracking

Cookies and similar tracking tools are deployed for website functionality and analytics. Cookie settings can be customised in the browser, though some features may not function if cookies are disabled.

5. Data Retention

Data is retained for as long as necessary to fulfil the outlined purposes or to meet legal obligations. Expired or unnecessary data will be securely destroyed or anonymised.

6. Data Protection & Security

Stringent administrative, physical, and technical measures are implemented to prevent unauthorised access, disclosure, modification, or loss of data, following industry standards and PDPC guidance, including two-factor authentication and regular risk assessments where sensitive or children’s data is involved.

7. Data Breach Notification

In the event of a data breach likely to result in significant harm, RAPIDÉ will notify affected individuals and the Personal Data Protection Commission (PDPC) as required under Singapore law.

8. Your Rights Under the PDPA

Individuals have the right to:

• Request access to personal data.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for the collection, use, or disclosure of their personal data.
• Request deletion or to restrict processing, subject to legal and regulatory constraints.

All requests must be addressed in writing to the Data Protection Officer (DPO) below.

9. Children’s Data

Services are for adults; RAPIDÉ does not knowingly collect personal data from anyone under 18 without consent from a parent or guardian. For children aged 13–17, valid consent may be given if they are deemed to understand the implications, or parental involvement is required if doubt exists. Collection is minimised and robust safeguards are applied.

10. AI and Automated Data Processing

If RAPIDÉ introduces AI or automated decision tools, individuals will be informed about how their data is processed, provided with explanations of significant decisions, and offered options to opt out or seek human review where feasible.

11. Cross-Border Data Transfers

Personal data may be transferred outside Singapore only with adequate protections in place (such as contractual clauses or DPTM-certified partners) and as permitted by law.

12. Third-Party Links

RAPIDÉ is not responsible for the data practices of external sites linked from this website. Please review those policies separately.

13. Policy Updates

This Policy may be revised to reflect changing business, technological, or legal requirements. Updates will be published here, with the new effective date indicated.

14. Contact the Data Protection Officer (DPO)

For any questions, feedback, or to exercise statutory rights, contact:

Data Protection Officer (DPO), RAPIDÉ (Rapid Wellness and Lifestyle)
Email: hello@rapide.sg
Phone: 63482764
Address: Level 5, 22 Martin Road, Singapore, 239058