RAPIDÉ PDPA Compliance Statement

At RAPIDÉ (Rapid Wellness and Lifestyle), the brand of Rapid Wellness and Lifestyle Pte Ltd, we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This statement outlines how we collect, use, disclose, and safeguard your personal data responsibly.

1. Purpose of Data Collection

We collect personal data only for purposes directly related to our business and services, such as:

• Delivering and personalising wellness, physiotherapy, and lifestyle services.
• Managing consultations, bookings, memberships, and transactions.
• Communicating service updates, promotions, and relevant news (with prior consent).
• Conducting service quality reviews and client experience improvements.
• Ensuring compliance with applicable laws, regulations, and industry standards.

2. Consent

• By engaging with RAPIDÉ (e.g., through our website, consultations, service packages, or memberships), you consent to our collection, use, and disclosure of your personal data for the stated purposes.
• Where required by law, we will seek your clear and express consent before collecting or using your personal data for new purposes.
• You may withdraw consent at any time by contacting our Data Protection Officer (DPO). Please note that withdrawal may affect our ability to continue providing you with certain services.

3. Protection of Personal Data

We implement a combination of administrative, technical, and physical safeguards to protect personal data against:

• Unauthorised access, use, or disclosure.
• Loss, misuse, or alteration.
• Retention beyond necessary business or legal requirements.

4. Access and Correction Rights

Under the PDPA, you may:

• Request access to your personal data held by us.
• Request correction of any inaccuracies in your personal data.
• Withdraw consent to certain uses or disclosures of your personal data.

To exercise these rights, please submit a written request to our DPO. We may require reasonable proof of identity before processing requests.

5. Data Retention

We retain personal data only for as long as it is necessary to fulfil the purposes stated in this policy or as required by Singapore law. When data is no longer needed, it will be securely destroyed, anonymised, or deleted.

6. Third-Party Disclosure

We may share personal data, strictly on a need-to-know basis, with:

• Service providers supporting our operations (e.g., IT, marketing, accounting, payment processing).
• Allied healthcare, wellness, or fitness partners engaged only with your consent.
• Government or regulatory authorities when required under Singapore law.

We do not sell, rent, or trade personal data to third parties for marketing purposes.

7. International Transfers

If it becomes necessary to transfer personal data outside of Singapore (e.g., to international service providers), we will ensure that the receiving organisation provides a standard of protection comparable to Singapore’s PDPA requirements.

8. Contact Our Data Protection Officer (DPO)

For enquiries, feedback, or to exercise your PDPA rights, please contact:

Data Protection Officer (DPO)
RAPIDÉ (Rapid Wellness and Lifestyle Pte Ltd)
Email: hello@rapide.sg
Phone: 63482764
Address: Level 5, 22 Martin Road, Singapore, 239058